Support

Support

Monthly Website Support Packages

TECHBASICREGULARBUSINESS
$49/month $79/month $149/month $299/month
Technical support
Consultations concerning working with the website from 9:00 to 18:00 (GMT+3) from 9:00 to 18:00 (GMT+3) from 9:00 to 18:00 (GMT+3) from 9:00 to 18:00 (GMT+3)
Site health monitoring
Prompt elimination of errors & technical failures
Website & databases backups once a monthonce a monthonce in 2 weeksonce a week
E-mail service management, configuration assistance
Diagnostics & removal of malware
Controlling the term of domain delegation and hosting payment
Storage of all necessary technical information
Contact with the hosting provider on behalf of the site owner
Content support & programming
Layout, text content placement (A4, 12 font size) 5 pages10 pages50 pages
Placement & optimization of graphic images 5 images10 images50 images
Site functionality changes
Adding & changing website sections
Changing graphic design elements of the website
Banner design & placement (static)
Service level
Amount of hours per month 3 hrs5 hrs12 hrs25 hrs
Reaction time to an inquiry up to 2 daysup to 2 days1 day8 hrs
Instant reaction to an emergency inquire

We can also set up individual plans, if needed.

Save when

  • Paying for 3 months — 5%
  • Paying for 6 months — 10%
  • Paying for 12 months — 15%

Additional work cost per hour

  • Designer: $24/hr
  • Developer: $29/hr
  • Content manager: $15/hr
  • Project manager: $24/hr

Monthly App Support Packages (Android + iOS)

TECHBASICREGULARBUSINESS
$49/month $79/month $149/month $299/month
Technical support
Consultations concerning working with the apps from 9:00 to 18:00 (GMT+3) from 9:00 to 18:00 (GMT+3) from 9:00 to 18:00 (GMT+3) from 9:00 to 18:00 (GMT+3)
App health monitoring
Server-side health monitoring
Prompt elimination of errors & technical failures
Apps and databases backup once a monthonce a monthonce in 2 weeksonce a week
Diagnostics & removal of malware
Controlling the term of Google Play delegation and hosting payment
Storage of all necessary technical information
Contact with the hosting provider on behalf of the app owner
Contact with Google Play & Appstore on behalf of the app owner
Content support & programming
Layout, text content placement (A4, 12 font size) 3 pages5 pages20 pages
Placement & optimization of graphic images 5 images10 images50 images
Functionality changes
Adding & changing app sections
Changing graphic design elements
Banner design & placement (static)
Service level
Amount of hours per month 3 hrs5 hrs12 hrs25 hrs
Reaction time to an inquiry up to 2 daysup to 2 days1 day8 hrs
Instant reaction to an emergency inquire

We can also set up individual plans, if needed.

Save when

  • Paying for 3 months — 5%
  • Paying for 6 months — 10%
  • Paying for 12 months — 15%

Additional work cost per hour

  • Designer: $24/hr
  • Developer: $29/hr
  • Content manager: $15/hr
  • Project manager: $24/hr